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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
The Elite Custom
646 w 1st Ave
Roselle, NJ 07204
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return for STORE CREDIT or exchange. Please allow at least seven (7) business days from the receipt of your item to receive amount for store credit or confirmation email regarding your exchange.
The following items cannot be returned or exchanged.
● ANY CUSTOM ITEMS
For defective or damaged products, please contact us at the contact details below to arrange a store credit or exchange.
● A 20% restocking fee will be charged for all returns.
● Sale items are FINAL SALE and cannot be returned.
If you have any questions concerning our return policy, please contact us at:
We are not responsible for incorrect addresses or stolen/missing packages. Please be sure order address is correct and order is being tracked when expected.
All sales are final and orders may not be cancelled after 24 hours.
Please inspect your order once received, any damage/defect must be reported SAME DAY of delivery, anything after may not be compensated.